Refund Policy
Last Updated: 2026-05-06
Refund Policy Summary
Per Article 17(2)(5) of the Korean E-Commerce Act, refunds for digital goods (downloaded files) are restricted after download. Full refund applies only for (1) cancellation before download starts, or (2) file corruption / SHA256 mismatch.
1. Refund Principle (Digital Goods)
This service provides digital content under Article 17(2)(5) of the Korean Act on Consumer Protection in Electronic Commerce, and refunds are restricted upon download or provision.
2. Eligible for Full Refund
(a) Cancellation before clicking the download link / starting file delivery. (b) File corruption or SHA256 mismatch (server-side fault). (c) Duplicate charges due to payment system errors.
3. Not Eligible
(a) After download completion or partial download. (b) Mere change of mind (claiming non-use of data). (c) After license token issuance and activation.
4. B2G / Enterprise Refunds
B2G PoC or enterprise custom datasets follow refund clauses specified in the separate contract. Generally: (1) Pre-delivery cancellation: 90% refund, (2) Post-delivery defect: pro-rated refund of the defective portion.
5. Refund Procedure
Email refund requests to [email protected] with (1) order ID, (2) payment date, (3) reason. We reply within 2 business days, and approved refunds are reverted to the original payment method within 7 business days.
6. Auto-Cancel for Unpaid Virtual Accounts
Virtual account orders are automatically cancelled if not paid within 24 hours. No separate refund procedure is needed.
Article 7. International Payment Refund (Paddle Billing — Merchant of Record)
Paddle Billing acts as Merchant of Record (MoR) for international customers, directly handling payment, taxes (VAT/GST), and refunds. GaRangBi AI Tech is registered as a reseller / merchant partner with Paddle. ① 14-day unconditional refund: Per Paddle's policy, simple change-of-mind refunds are accepted within 14 days ② After 14 days: Refundable only if pre-download, payment error, or file corruption ③ After download: No refund except above exceptions (Korean E-Commerce Act §17 + Paddle policy both apply) ④ Primary contact: "Manage subscription / Refund" link in your Paddle receipt email ⑤ Secondary contact: [email protected] (GaRangBi will request refund from Paddle on your behalf) ⑥ Timeline: Paddle 5-10 business days + card issuer 3-5 days (total ~1-2 weeks) ⑦ Currency: Refund in original payment currency (USD/EUR/JPY/etc.); FX differences are not GaRangBi's responsibility
Article 8. B2G / Government Procurement Refund
Refund clauses in the contract with the procuring agency take precedence. Refunds after tax invoice issuance follow agency-specific standard procedures (Korea Public Procurement Service / KOLAS, etc.).