Refund Policy
Last Updated: 2026-05-06
Refund Policy Summary
Per Article 17(2)(5) of the Korean E-Commerce Act, refunds for digital goods (downloaded files) are restricted after download. Full refund applies only for (1) cancellation before download starts, or (2) file corruption / SHA256 mismatch.
1. Refund Principle (Digital Goods)
This service provides digital content under Article 17(2)(5) of the Korean Act on Consumer Protection in Electronic Commerce, and refunds are restricted upon download or provision.
2. Eligible for Full Refund
(a) Cancellation before clicking the download link / starting file delivery. (b) File corruption or SHA256 mismatch (server-side fault). (c) Duplicate charges due to payment system errors.
3. Not Eligible
(a) After download completion or partial download. (b) Mere change of mind (claiming non-use of data). (c) After license token issuance and activation.
4. B2G / Enterprise Refunds
B2G PoC or enterprise custom datasets follow refund clauses specified in the separate contract. Generally: (1) Pre-delivery cancellation: 90% refund, (2) Post-delivery defect: pro-rated refund of the defective portion.
5. Refund Procedure
Email refund requests to [email protected] with (1) order ID, (2) payment date, (3) reason. We reply within 2 business days, and approved refunds are reverted to the original payment method within 7 business days.
6. Auto-Cancel for Unpaid Virtual Accounts
Virtual account orders are automatically cancelled if not paid within 24 hours. No separate refund procedure is needed.
Article 7. Overseas · Enterprise (B2G) Payment Refund (Bank Transfer)
Overseas and B2G · enterprise customers pay via Woori Bank transfer (KRW / USD wire), and refunds are processed the same way. ① Downloadable digital goods: Per Korean E-Commerce Act §17(2)(5), refunds are restricted once download has started. Exceptions: (1) before download starts right after payment, (2) file corruption / SHA256 mismatch — full refund ② B2G · enterprise custom datasets: Governed by the individual contract — full refund if cancelled before kickoff, pro-rated settlement by progress after kickoff ③ Contact: email [email protected] with your order number to request a refund ④ Timeline: refunded to your account within 3-5 business days after verification (overseas wires take additional bank processing time) ⑤ Currency: refunded in the original payment currency; FX differences and international remittance fees are not GaRangBi's responsibility
Article 8. B2G / Government Procurement Refund
Refund clauses in the contract with the procuring agency take precedence. Refunds after tax invoice issuance follow agency-specific standard procedures (Korea Public Procurement Service / KOLAS, etc.).
Refund Policy (Summary)
- Full refund within 7 days before download — if you have not started downloading the dataset, a full refund is available within 7 days of payment.
- Refund restricted after download — once data is downloaded or a license token is used, refunds are restricted under the Korean E-Commerce Act §17.
- Processed after review — all refunds are handled only after review and approval; an online request submission is not a guarantee of refund.
- By payment method — Toss (card): payment cancellation / Woori Bank transfer: refund deposited to the designated account.
- Contact: [email protected]
Refund Request
Enter your order reference and email to submit a refund request. We review and notify you by email.
Refund policy
- Full refund within 7 days of payment if the dataset has not been downloaded.
- Once data is downloaded or a license token is used, refunds are restricted under E-Commerce Act §17.
- All refunds are processed only after review and approval; this submission is not a guarantee of refund.